Refund policy

MADE TO ORDER
Every tee is printed after you order it. Nothing sits in a warehouse and nothing is thrown away unsold. It also means we can't restock a returned shirt, which shapes everything below.

IF SOMETHING'S WRONG WITH YOUR ORDER
If your tee arrives damaged, misprinted, or it isn't what you ordered, email contact@grindwellers.com within 14 days of delivery with your order number and a clear photo of the whole item — the full shirt, flat, in good light. Not a close-up of the problem.
We'll reprint it or refund you, whichever fits, at no cost to you.
Please don't send anything back. We can't resell a printed tee, so there's nothing to return. Keep it or pass it on. Items posted back to us can't be tracked, refunded, or returned to you.

WHAT'S NORMAL, AND NOT A FAULT
Our tees are garment-dyed. That's what gives them their soft, lived-in colour, and it also means:

  • Shade varies slightly between batches. Two Bay tees bought months apart won't be exactly identical.
  • Print placement may shift slightly from shirt to shirt. Every one is printed individually.
  • A faint haze around the print sometimes appears. It washes out the first time.

None of these are defects and we can't reprint for them. It's the character of the fabric.

SIZING AND CHANGE OF MIND
Because each tee is made for your order, we can't accept returns or exchanges for the wrong size or a change of heart. Measurements are on every product page and there's a full chart on the size guide — worth a thirty-second look before you order. Between two sizes and you want room? Take the bigger one.

IF YOUR ORDER DOESN'T ARRIVE
If tracking stops moving and nothing turns up, email us within 14 days of the estimated delivery date. We'll open a claim with the carrier, and if the parcel is confirmed lost we reprint and reship at our cost.
If tracking shows it was delivered but you don't have it, we can't refund or reship it — once the carrier marks a parcel delivered we have no way to verify what happened next. Check with neighbours and around your building, and file a claim with the carrier. Write to us anyway: we'll help you chase it, and we may be able to work something out.

WHAT GRIN DWELLERS IS NOT RESPONSIBLE FOR

  • Parcels the carrier has marked as delivered.
  • Orders sent to an address entered incorrectly at checkout. Check it before you pay — once production starts, usually within a day or two, the address is locked.
  • Parcels refused, left uncollected at a pick-up point or locker, or held and returned by customs.
  • Delays caused by the carrier, the weather, or customs.

In these cases the loss is normally yours. Write to us anyway — depending on what happened we may be able to help, though we can't promise it. Any replacement is at your cost.

REFUNDS
Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days more to show it.

Whatever has gone wrong, tell us first. We can usually act on it the same day.

IF YOU'RE IN THE EUROPEAN UNION
This section applies only to orders shipped to the European Union. It does not apply to orders shipped within the United States or Canada.
If your order is shipped to the European Union, you have the right to withdraw within 14 days of receipt, for any reason and without justification. You may try the item on as you would in a shop. You bear the cost of return shipping, and you are liable only for any loss in value caused by handling beyond what is needed to check the item's nature, characteristics and functioning.    

QUESTIONS
contact@grindwellers.com — a real person reads these.